Felida sits about 8 miles from our Vancouver shop, and most of the calls we get from this side of town are for the same reason: a cable has jumped the drum or snapped clean, and the door won't move or sits crooked in the opening. When you call, tell us whether the door is stuck shut, stuck open, or hanging unevenly at one corner - that tells us whether you've got a broken cable, a stretched one, or a drum that's slipped. We don't keep a crew stationed in Felida; every job here is a drive-out from Vancouver, so we ask for your address up front and give you a window rather than an exact minute. Most Felida houses were built around 1996, which means standard double-car garages with torsion springs mounted on a center bracket, and the cable routing on those setups is consistent enough that we usually know what we're walking into before we unload the truck. If the door's been forced down on a broken cable, leave it alone until we get there - that's the fastest way to bend a track or warp a panel.